Privacy Policy

Introduction

This Privacy Policy explains how 5sbet (the Company) collects, uses, stores, and discloses personal data in connection with the operation of the 5sbet platform and related services, and how individuals may exercise their data protection rights. The Company acts as the data controller where applicable, and processes data to comply with legal and regulatory obligations governing online gaming and financial transactions.

What information we collect

• Account and identity data provided by you to create and maintain your 5sbet account, including name, date of birth, residential address, email address, telephone number, currency, and chosen username and password.
• Identity verification documents required to establish age and identity, such as government-issued IDs, passports, or other accepted documents.
• Financial and transaction data, including payment method details, deposit and withdrawal records, betting activity, winnings, losses, and timestamps of transactions.
• Technical and usage data generated during your use of our platforms, such as IP address, device type, operating system, browser, language settings, pages visited, and session logs.
• Marketing preferences and consent status for direct marketing communications.

How we use your data

• To provide, operate and maintain the 5sbet platform and customer accounts, including processing payments and settling bets.
• To verify identity, age, and eligibility for services, and to prevent fraud and other illegal activities.
• To communicate important updates, account information, security notices, and responses to inquiries.
• To comply with legal and regulatory obligations, including anti-money laundering, anti-fraud, and responsible gambling requirements.
• To improve, customize and secure our services, including analysis of usage patterns and service enhancements.
• To conduct marketing communications where consent has been provided or where permitted by law; individuals may opt out at any time.

Legal bases for processing

• Contractual performance: processing necessary to establish and fulfill your contracts and services with 5sbet.
• Legal and regulatory obligations: processing required to comply with applicable laws and/or regulatory requests.
• Legitimate interests: processing for purposes such as security, fraud prevention, and business development, where such interests do not override your fundamental rights.
• Consent: processing based on consent for activities such as marketing communications and certain tracking technologies.

Sharing and disclosure

• With 5sbet group affiliates and service providers that assist in delivering services (e.g., payment processors, IT services, age and identity verification, security, and customer support).
• With regulatory authorities, law enforcement, and other governmental bodies as required by law or to protect our rights and safety.
• With third-party auditors or partners for compliance reviews, risk assessment, and fraud prevention purposes.
• In anonymized or aggregated form for analytics and business reporting where such data cannot identify you directly.

International transfers

Personal data may be transferred to countries outside your residence or outside the jurisdiction where you access our services. When transfers occur, we implement appropriate safeguards, such as data processing agreements and established transfer mechanisms, to protect your data in accordance with applicable laws.

Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, including to comply with legal, regulatory, or accounting requirements. In general, personal data related to account activity is retained for a minimum period of five years after termination of the relationship, unless a longer period is required by law or regulatory obligations.

Security

• We implement technical and organizational measures to protect data from unauthorised access, loss, alteration, or disclosure, including access controls, encryption in transit and at rest where appropriate, and secure data storage.
• We conduct regular assessments of security measures and adopt industry-standard practices to mitigate risks associated with data processing.
• We maintain audit trails and incident response procedures to manage and respond to data security incidents.

Minors

Our services are available only to individuals aged 18 years or older, or the minimum age applicable in the user’s jurisdiction. We implement age verification measures and reserve the right to suspend or block accounts identified as operated by minors.

Cookies and tracking

• We use cookies and similar technologies to operate the platform, analyse usage, personalize experiences, and support marketing activities where permitted by law.
• You may manage cookie preferences through our cookie management controls and continue using the site with consent for non-essential cookies where required.
• Cookies collected may include session identifiers, device information, and usage data used for authentication and security purposes.

Your rights

• Access: you may request a copy of the personal data we hold about you and obtain information about how we process it.
• Rectification: you may correct inaccuracies or incomplete data.
• Erasure: you may request deletion of personal data where processing is no longer necessary or unlawful, subject to legal obligations and legitimate interests.
• Restriction: you may request the restriction of processing under certain circumstances.
• Portability: you may request transfer of data to another controller where technically feasible.
• Objection: you may object to processing based on legitimate interests or for direct marketing purposes.
• Automated decisions: you may request explanation of automated processing and its logic, and request human review when applicable.

To exercise these rights, contact our privacy team at privacy@5sbet. You may be asked to verify your identity before your request is processed.

Marketing communications

You may opt out of receiving direct marketing communications at any time by using the unsubscribe link in the messages or by contacting privacy@5sbet. We will apply your opt-out promptly and continue to process data for other non-marketing purposes as described in this Policy.

Monitoring and responsible gaming

We monitor gambling activity and related data to ensure compliance with applicable laws and to fulfill responsible gambling duties. This may include reviewing betting patterns and transaction activity to identify risks and to offer protective measures or interventions where necessary.

Changes to this policy

We may update this Privacy Policy from time to time. We will publish the updated policy on our platform and, where required, notify users of material changes. The revised policy takes effect on the date stated at the top of the document.

Contact us

If you have questions or concerns about how we handle your personal data, please contact privacy@5sbet. For regulatory inquiries or complaints, you may also address communications to the appropriate gaming authority in your jurisdiction or to the applicable supervisory authority as permitted by local law.